Postsale services
To minimize the need for post sales services, every system has three (3) related documents included in the systems package, such as:
- User Manual (General information, Installation instructions, Operational Instructions, Maintenance Instructions, Regulatory information)
- Interface Control document (General information, Mechanical ICD, Electrical ICD, Mounting instructions)
- Atmolab gimbal communications reference guide (Software details)
System is designed for easy integration and intuitive use. No training is needed. User must carefully read and understand relevant documents, described above.
Online integrational support, including 4 engineering integrational hours per system, is included in the price of the system.
With online support we can remotely connect to the system, see system logs, upgrade software and see the overall status of the system.
Mechanical issues are solved only by Atmolab authorized personnel. Upon agreement, Substitutional system can be provided for the systems in mechanical service or on Maintenance service.
We expect our products and services to make an excellent impression and deliver optimal results. We are committed to long-term service, and we will support our customers well after their purchase. A re-order is our greatest reward and the best confirmation of our excellence.
On-site integration can be arranged on request.
For more details, please read TERMS AND CONDITIONS OF SALES.
Warranty
Systems come with a One-year standard warranty.
A Two-year Extended warranty is also available but must be purchased on the same day as the Atmolab product.